By focusing on a process that is proven to produce the desired results, you can increase the rate at which you achieve these results
The premise behind emphasizing the process that is used is that a process can be controlled and repeated, while results are largely a result of the process. The ability to see where the company is headed and communicate it to others will help to keep everyone in a company focused on achieving the same goal. Leadership in ISO 9001 is based on two things a clear vision of the businesses’s future and the ability to communicate that vision. As you implement ISO 9001, every decision will be made with the customer and their satisfaction in mind. All steps in improvement should be made with this goal in mind. The goal of any company is to satisfy the customer and keep them happy. This is predicated on open and clear communication across the business. This principle is based on the idea of getting your entire company to buy in to the process and understand the role they play in the improvement of the company’s operations.
By running your company with these principles in mind, you are actively looking to improve upon your company’s standards of performance. These seven principles act in unison to create a system that will help ensure a company operates at a high level on a consistent basis. The core of ISO 9001 is based on a set of seven principles designed to be applicable to all companies.
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